Japan/America Society of Kentucky

Since 1987

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Client Support Needed!

28 Aug 2014 10:09 AM | Anonymous

Career Opening:

This individual will play a critical role as part of our global Client Engagement team located in Midway Kentucky and Tokyo, Japan. They will be responsible for working with Client Engagement Executives to support client requests, and provide key clients with a single point of contact for requests and support in addition to supporting the Client Engagement team.

This is an exciting opportunity to be challenged, have an impact, and gain experience. Growth opportunities from this position include consulting roles, client engagement roles, or even market analysis roles.


About Photizo Group

Photizo Group is a leading provider of consulting, market intelligence, and events for the imaging industry.  Our clients include the top Fortune 500 tech firms including Xerox, IBM, HP, Canon, Konica Minolta, and Kyocera MIta to name a few. We have been on the Inc 5000 list of fastest growing privately held companies twice, and we generate over 50% of our revenue outside North America with about 30% being generated by our Tokyo office.  Photizo Group is headquartered in Midway Kentucky. For more information please visit our website at http://www.photizogroup.com

Why Photizo?

  • ·      Fast paced, fun culture.
  • ·      Located in beautiful Midway Kentucky, just minutes from Lexington, Frankfort, and Georgetown.
  • ·      Health coverage as well as 401K plan.
  • ·      Dynamic, fun people to work with.
  • ·      We give you the chance to excel – we challenge our team by giving them great assignments with a lot of freedom to own their area of responsibility and grow in terms of responsibility and rewards.

Job Responsibilities

  • ·      Scope: Major and Strategic clients 
  • ·      Provide broadcast communications to key client contacts (i.e. a service offering change, upcoming event or webinar)
  • ·      Write RFP under direction of Client Engagement Executive - ensure proper sign-off on pricing and deliverables by production and exec team
  • ·      Respond to client inquiries including coordinating briefings, scheduling meetings with key Photizo executives, and provide a key touchpoint internally for major and strategic accounts.
  • ·      During any client interactions, proactively provide clients with suggestions on additional ways they can engage with Photizo Group to address key business needs.
  • ·      Coordinate internal delivery such as pushing BI subscription offer out to Navigator and Advisory service clients via internal mailings, etc.
  • ·      Ensure and coordinate meetings with Photizo Execs and key client execs
  • ·      In addition to items listed above….
  • ·      Provide translation of key client documents including proposals and contracts. Provide translation support during webinars, meetings with the Japanese office, and client calls and meetings.
  • ·      Key liaison between Midway office and Japan office.  Ensure changes to services, product offerings, etc. are communicated to both Japanese clients and Japanese sales team.
  • ·      Provide a Midway office contact person for Japanese clients to make requests, coordinate meetings, and support general inquiries.
  • ·      Coordinate Japanese client meetings, events / conferences (with assistance of the Photizo Group conference team), and webinars attending Photizo conferences

Required Skills and Experience

  • ·      Proactive self starter, must be able to take direction, but also to show initiative
  • ·      Excellent team player - will be working closely with Client Engagement Executive(s), internal production team, and conference team
  • ·      Proficient in MS Word, Excel, and PowerPoint. 
  • ·      Excellent communicator.  Must be able to communicate effectively with key executives and gatekeepers at clients.
  • ·      This is a highly professional position.  While we run a casual and fun atmosphere, our image is based upon how our team presents themselves to clients, whether in person or in phone or written communications. Having the tact, etiquette, and presentation skills to present the ‘professional’ image associated with Photizo Group is key.
  • ·      Undergraduate degree (prefer in Business or Economics) minimum.
  • ·      Japanese language proficiency (native speaker preferred)
  • ·      English language proficiency
  • ·      Intimate knowledge of Japanese culture, norms, and etiquett


For inquiries and to respond to this application, please email: Ed Crowley

Email: eacrowley@photizogroup.com

Cell: +1 859 536 0767

Japan/America Society of Kentucky
464 Chenault Rd.
Frankfort, KY 40601
(502) 209-9630

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